Frequently Asked Questions

Our concept at Como Furniture is quite simple. We offer quality, service and experience which makes us one of the most luxurious furniture stores Newcastle locals love!

With over 25 years of experience specialising in luxury furniture and contemporary sofas. Our concept at Como Furniture is quite simple.

We set out to give our clients an overall experience, as buying furniture for your everyday living in an important one! All sales consultants are qualified interior designs and will provide you with the best advice for choosing the correct furniture for your home.

We are open 7 days a week.

Customer parking is available at the front of our showroom on Lambton Road.

All custom orders will take a Minimum of 15 weeks. Once completed they are then shipped to Australia.

Please remember, most of our beautiful furniture is made from hide leather as it is a natural product it does go through extensive checks when coming through customs, this can sometimes delay your order.

Our delivery charges are dependent on the size, weight and delivery location of the item you choose and are calculated when your order is processed.

Lounge and Furniture deliveries, we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal, unless agreed upon at time of purchase.

For exceptionally bulky goods, such as marble or concrete dining tables, we believe your purchase deserves a special degree of handling and care and will be delivered by furniture removal specialists directly to you.

Due OH&S restrictions and the significant weight of these products, we’re only able to deliver it to the front door – or just inside – of ground floor premises, or to load it into a suitable lift with easy ground floor access.

Please note we’re unable to carry this product up a steep driveway, up or down stairs or to carry it if there’s no parking at the front of your premises. In these circumstances, alternative arrangements will need to be made at your own expense.

Payment on delivery is not available currently as we use an external company for delivery.

Our delivery team are unable to take away your old sofa as in most cases their trucks are full, and they have other deliveries scheduled for the day. We recommend you have cleared a space available for your new furniture to be placed.

We ask that you carefully inspect your furniture at the time of your delivery and notify us within 24 hours so we can arrange a repair or replacement. Please send photos of the damage so we can determine the best and fastest solution for you. Refer to online warranty claim form.

Yes, we recommend that you are at home to accept delivery.

Our team will be in touch a few days prior to delivery to arrange a suitable delivery date. Delivery driver will then contact you 30min prior to delivery.

  • Cash
  • Visa
  • Mastercard
  • EFTPOS
  • Direct Deposit

Yes. Skye Finance – ask in store for more information.

Yes. We have access to many suppliers throughout Australia and abroad and have a lot of experience sourcing that perfect piece. If you do not see it on our website or in store, it does not mean that we cannot get it for you!

Depending on the item, we do keep some stock, but generally items will need to be ordered in. Lead times will be given at time of order.

Yes, although when purchasing floor stock please be mindful that you are purchasing as is. Make sure you thoroughly inspect item and are 100% happy with the condition. There is no refund, or exchange of these items, and will be asked to sign a floor stock declaration form.

All our sales consultants are qualified interior designers. We are all experienced in styling and have knowledge of the principles behind a well-designed home. We also are passionate about the furniture we sell.

We will travel to the Hunter, Upper Hunter, Central Coast and Newcastle area. (Some areas attract an extra traveling cost.)

We ask questions, get to know your wants and needs and you see a common thread. If you know what you don’t like you are halfway there.

Yes. Being creative is our thing. We love to help a client with their dream living areas!

_D2A8013
_D2A8038
S-444-1
L-557 (2)-1

Warranty

Warranty and Repair Procedure

After reading our terms and conditions/warranty and believe your problem falls under a warranty claim. Please follow the link and fill form into your best ability.

Once submitted we will be in contact to arrange either a technician to view or book in collection for repair.

Returns, Refunds, Exchanges & Policies

Payment

Full payment by either cash or credit is required prior to the delivery of the products.
Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees, a 2% surcharge on orders via credit card and other related charges.

Cancellation of an Order

We do not refund or exchange if you change your mind. You agree to pay a minimum cancellation fee of 30% of your deposit if you cancel your order. If you cancel your order after manufacture of your product has commenced, you agree to pay a cancellation fee of up to the entire purchase price at our discretion.

Variations and Specifications

Your product may exhibit different characteristics to the sample of showroom furniture. Soft furniture may vary in appearance and characteristics such as creasing and the degree of softness. Comfort creases are a natural process of wear and tear. Colour swatches and samples are an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather. We reserve the rights to change dimensions, design, construction and to pattern match fabrics according to our best judgement without prior notice.